I had already approached other dealers. Their rates seemed exorbitant to me and they told me the shade would be out of the house for several. When I contacted Empire I was given a very fair price. The shade was very old and is pleated and made with some type of paper. It had never been cleaned. I was asked if I wanted it cleaned and was skeptical. The price I was quoted was also reasonable. So I agreed. I was told that they would deliver within a week. On the third business day they let me know it was ready to be delivered. The shade works and looks brand new. Far exceeding any expectation. A big plus is that both people I dealt with were very pleasant and knowledgable.